Parent Pay FAQ

How do I access the Shop?

You can see our ParentPay shop by clicking here.

How do parents use ParentPay?

All parents are issued with a unique username and password to log into the ParentPay website – www.parentpay.com. ParentPay accepts MasterCard and Visa credit cards and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Parents can view online the balance of their child’s catering account and a record of payments made. Parents have the flexibility to make payments online as regularly and as often as they wish. Parents may find it convenient to top-up their child’s account monthly or weekly. The minimum top-up is £5.

Is it safe to make payments on the internet?

Yes. In fact, it’s as safe to pay online with ParentPay as it is to use a credit card in a shop or over the phone. ParentPay uses leading technology to process your credit/debit card transactions securely.  All communication with the bank is encrypted (jumbled so no one else can read it).      No credit/debit card details are stored in any part of the system.

What about our personal information?

ParentPay uses very limited amounts of information about you and your child, solely for the purpose of administering your account. Information is not shared or given to any other organisations. ParentPay and the school operate under strict guidelines set out by the Data Protection Act 1998, which ensures the protection and care of personal information.

What do I do if I am unable to log onto ParentPay?

The ParentPay internet service should be reliable and available anytime. However, if parents
experience any problems they should contact the school on 020 8699 9343 for advice.

What if a parent needs to pay for their child’s meals in cash?

The school has registered with PayPoint so that parents are able to take cash to their local convenience stores in order to top-up their child’s account.

How do parents use PayPoint?

For parents who do not wish to make payments via their bank account they can top-up their child’s account using cash at PayPoint facilities in their local convenience stores. Parents who choose this method will be issued with a PayPoint card. Payments made by PayPoint may take up to 2 days to be credited to your child’s account.

Where can I find a PayPoint agent?

A full list can be found on the PayPoint website

https://www.paypoint.com/en-gb/consumers/store-locator

Do credits to my child’s account expire?

No, all payments will remain on the account until debited for purchases made.

Will there be a daily limit for students?

The school will set a spend limit for all students of £4. Parents can choose to set their own limit by informing the school of the amount they require.

What if parents do not have internet access at home?

Parents may wish to visit their local library, internet café or use a computer at their workplace, if this is permissible.

Once I have topped up, how quickly will my child’s account be credited?

With ParentPay (online), if the top-up is carried out by 9am the student’s account will be credited in time for break, and if the top-up is carried out by 10.30am the student’s account will be credited in time for the lunchtime session. With the cheque method of payment the student’s account will be credited ready for the following day. PayPoint payments may take up to 2 days to be credited.

Can parents top-up their child’s account by cheque?

There will be a facility for parents to bring a cheque into school to credit their child’s account. This method of payment will not credit an account immediately but cheques will be credited to the account ready for the following day.

My child brings sandwiches to school; can my child purchase food on the odd occasion?

All parents will be issued with a username and password and will be able to access ParentPay at any time, or any other method of payment mentioned above, in order to credit their child’s account. Therefore, students who bring sandwiches to school will also be able to make purchases using their card. It is advisable that, even if a student brings sandwiches, there is a small amount on their account.

Do staff also use ParentPay?

Yes, both staff and parents use ParentPay to view their accounts and the transactions made, as well as making top-up payments.

How do staff top-up?

Staff can top-up their accounts in one of two ways:

  1. via ParentPay, a convenient online method using a credit card or debit card
  2. via PayPoint, at local convenience stores

Can staff use cash?

No, the catering service is totally cash free. Therefore, all staff and students must top-up their accounts using one of the methods above and use their fingerprint or pin number to make purchases from the canteen.